Dwayne McAuley

I understand your frustration I am in the same boat, They won't help you unless they verify your Divx version, how you bought it etcetera, In my words that is poor business practice, we use their p...

Uninstall it again, ALL of the files. after uninstalling it the steps to delete files not deleted. 1. "Program Files(x86)" find DIVX and delete it if it's still there 2. "Users" then (your user nam...

The video plays fine on PS3 no sound issues.

Does it sound like mice? is sound in DIVX format, when video plays right click on video screen hover over audio that will tell you what sound format the video is.

I have no issue with installing Divx on Windows 10 Pro 1909