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    Dwayne McAuley

    I understand your frustration I am in the same boat, They won't help you unless they verify your Divx version, how you bought it etcetera, In my words that is poor business practice, we use their product, but they have to verify it,

    I have had the Divx player issue since the last update it plays MKV files and the sound sounds like mice, or it won't play them at all I have A Star Wars movie "The Force Awakens" MKV format that plays fine I don't what's wrong it's selective on what MKV files its wants to play properly. MP4 and other files are fine. 

    I bought Divx pro 10 years ago, I don't remember what email I used to purchase it, and they still don't care.

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