Did you know that Catalina is out ?

Comments

7 comments

  • Official comment
    Avatar
    Marcio D.

    Hi everyone,

    Thank you all for your understandable concerns regarding 64-bit support for DivX Software. We have been aware of the upcoming changes for Mac users, however the work on our software has taken longer than we had hoped. We do plan to release a 64-bit version of DivX Software for macOS and will keep you updated on our progress. We appreciate our loyal users and know this is frustrating.

    Thanks for your patience and for using DivX Software. If there’s a way we can help on a specific issue or for any refunds request, please submit a Support ticket and we’ll do our best.

    Thank you.

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  • Avatar
    John Phillips

    Yes. DivX no longer works under Catalina. A bit bizarre that a company allegedly at the bleeding edge of technology made no provision for this.

    0
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  • Avatar
    Barbara Lawson

    The company claims to have been working on this for quite some time now...Are they admitting defeat???

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  • Avatar
    Oleg

    Probably need to claim your money back!
    Then they will start working!

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  • Avatar
    Pixperfplans

    These people obviously don’t care about their paid users. Throughout the years they’ve always been insensitive to their customers. I’ve been one since 2006. They were put on notice beginning with the High Sierra upgrade, but continued to ignore the many customer postings on their site (2 years). Their listed phone number is no longer in service! 

    I contacted the seller Cleverbridge to address the issue. Their answer: They are just an ecommerce company not responsible for any support for DivX. Think about that the next time you purchase through a third party seller!

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  • Avatar
    Oyvind Hogmo

    If you do not want to update to 64 bits, give us our money back !!!

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  • Avatar
    Oyvind Hogmo

    This is what I sent to cleverbridge support via email.

    Hi, none of my DivX products will work on my MacBook Pro after the operating system update (MacOS Catalina 64 bits) I have tried several times to contact those who make the program, but they do not respond to anything. I have been tired of trying to contact them since they do not respond to us buyers of their DivX product. Me and many others are getting very annoyed at that "company" when they don't want to fix or update their software. I think both I and several others should be reimbursed for what we have paid for the DivX package.

    With regards
    Øyvind Høgmo
    My cleverbridge reference number: xxxxxxxxx

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