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    Marcio

    Hi Dave,

    Can you take a screenshot and post here so I can see what is happening? Is this with the free version of the DivX Software?

    Thank you.

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    Dave Elsworth

    https://1drv.ms/u/s!AuKWFm3BJSAClmKsDaa-wwg8CTxQ

    This is with the paid version.

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    Marcio

    Hello Dave,

    I've created a private support case to try to help with your issue. Please check your inbox for case ref. 388.

    Thank you.

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    Dave Elsworth

    That worked until I restarted my computer then it was back to the same old problem.

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    Dave Elsworth

    Uninstalled then deleted the folder

    C:\ProgramData\Microsoft\Windows\Start Menu\Programs\DivX

    then reinstalled now the Start Menu works but if I search for the programmes in Cortana they appear have now thumbnails, would be nice to have the thumbnails but at least I can now open the programmes from the Start Menu and Cortana Search now.

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