On December 30, 2013, DivX will end active support for DivX 9.x for Windows and Mac. Active support includes providing new fixes, patches or development by DivX for issues and/or bugs within DivX 9.x for Windows and Mac. Doing so allows DivX to focus resources on enhancing new products and versions, as well as providing better support for those new products.
Limited passive support will continue to be available for DivX 9.x for Windows and Mac in the form of an information page and existing knowledge base. This information page will include existing support materials such as fixes/patches/workarounds that DivX has available prior to December 30, 2013. Passive support does not include new fixes, patches, and development of any new modifications to your DivX 9.x for Windows and Mac software. Nor does passive support include the ability to contact the DivX support team with DivX 9.x for Windows and Mac questions. Existing support documents and FAQs will continue to be available through the DivX support portal on DivX.com. We will continue to host previous how-to, troubleshooting, and workaround documentation for anyone who may need self-service.