DivX Plus Converter 8 Error Codes

In order for us to be able to investigate this problem further, we would need a few things from you before contacting us using the 'Submit a Request' option

• Attach the DxDiag.txt to your Question:
  • Click on Start--> Run and type dxdiag. In the following windows click 'Save All Information' and add your name to the .txt file (i.e. dxdiagJohnDoe.txt)
• Attach a screen shot of the error message to your Question:
  • you can take a screen shot by pressing the 'Print Screen' key on your keyboard and paste in the Paint Application
• For the following video formats (.AVI, .WMV, .DivX, .MPG, .VOB, and .MPEG) among a few others we suggest to Download the GSpot Application from www.headbands.com/gspot and open your video file with it.
  • Please refer to the following FAQ to find out how to use GSpot DivX and Diagnosing(you may skip this step if you upload your file)
• For the following video formats (.MKV, .MP4, .DivX, .MOV, .TS, and .VOB) among a few others we suggest to Download the Mediainfo Application from http://mediainfo.sourceforge.net/en and open your video file with it.
  • Please refer to the following FAQ to find out how to use Mediainfo DivX and Diagnosing (you may skip this step if you upload your file)

Finally, use the following FTP account information to upload your file: (use Internet Explorer for this upload)

This will be of tremendous help to us in defining the issue and produce a resolution. We will contact you upon receiving your information.

Error 22

Error 22 indicates that the format of the file is not accepted by the DivX Plus Converter. Unfortunately, the software will not be able to convert files of this type. If you do not know what the format of your file is, you can use MediaInfo or GSpot as explained above to get the details of your file.

Error 24

Error 24 occurs when the video stream of the file is in a format that is not supported by the Converter. Unfortunately, the software cannot convert a file containing this video stream or codec. If you do not know what the format of your file is, you can use MediaInfo or GSpot as explained above to get the details of your file.

Error 25

Error 25 occurs when the audio stream of the file is in a format that is not supported by the Converter. Unfortunately, the software cannot convert a file containing this audio stream or codec. If you do not know what the format of your file is, you can use MediaInfo or GSpot as explained above to get the details of your file.

Error 26

Error 26 indicates that your video file contains a variable frame rate, which is not supported by the DivX Plus Converter. In order to convert this file to DivX, you will need to use the DivX Codec using a third-party application that supports variable frame rates.

Error 27

This error indicates that the file you are trying to convert contains a DRM encryption for copyright protection. DivX Plus Converter cannot convert any files containing DRM encryption.

Error 140

Error 140 is usually caused by a special character in the name of the file or in the file path. Check to see if your file has a special character such as a "&" in its name or file path. Please try renaming your video and removing the special character and then convert again to see if that solves the issue.