Purchases, Orders, and Refund Inquiries
All product purchases, serial numbers, refunds and billing
inquiries are handled by Asknet, our e-commerce provider.
You can contact Asknet Customer Support here.
IMPORTANT: If you purchased DivX Products online prior to 03/10/05, please contact Digital River Toll Free, at 1-877-523-5903. You can also reach them using their service mailbox: divx@digitalriver.com If you purchased DivX through the "Buy" button directly from the program prior to 06/14/05, please contact Customer Support > DivX Purchasing at 1-866-291-6974 or by email divxsales@protexis.com For any current purchase, please contact ASKNET.
Have an urgent order problem? You can give ASKNET a call:
| U.S Customers | European Customers | Japanese Customers |
|
1-425-412-4582
|
Dutch +49 (0) 721 96458 80 95 English +49 (0) 721 96458 80 92 French +49 (0) 721 96458 80 93 German +49 (0) 721 96458 80 91 Italian +49 (0) 721 96458 80 94 Spanish +49 (0) 721 96458 80 96 |
0081 (0) 42 521 7206 |
TECHNICAL SUPPORT FOR YOUR PRODUCT
Have a problem with your purchased product?
We have hundreds of support articles and FAQs (Frequently Asked Questions) that provide valuable product information. Chances are we may have just the right technical tip or support article to help you with some of the more common problems. You may also contact our DivX support team to ask a question through our on-line web service!
